FAQs
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Frequently Asked Questions
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General
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When I try to install one of the programs for Windows, it's not working
and gives me an error. What do I do?
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First, make sure you go to Windows Update and download all available updates, especially
any optional updates related to the Microsoft .Net framework. For
Windows programs, the setup should automatically download any required components
if needed so make sure the computer you're installing on has an active internet
connect during the installation.
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Can I activate my software without being connected to the internet?
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No, the internet connection is required to activate, but once
you've activated the product, it no longer requires an internet connection. |
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When I try to activate my license, I receive an error that the
"request has timed out". What is causing this? |
This is usually caused by a third party internet security program blocking the
program from accessing the internet. Disabling or uninstalling such
programs will usually fix the problem. If you have eliminated all possible
third party programs and you still get this error, bring up our web site in your
browser. If our web site loads slower than normal, then it's most likely a
internet network problem. Even if other sites appear to load quickly yet
ours doesn't, this is actually more proof that it's an internet network problem.
Our servers are hosted on one of the largest server farms in the world with
plenty of bandwidth available, but sometimes an internet router between you and
our site is either overloaded or malfunctioning, and this is more common than
people think. These types of malfunctions are usually fixed within a day
or two, but if you're in a hurry to get your program activated, connecting to
the internet through a different internet provider usually yields success since
different networks have different routes between you and our server. For
the technically curious, you can usually pin down where the problem lies by a
simple trace route. Go to a command prompt and type "tracert
www.latshawsystems.com" and your computer will ping every router between you and
our server, and as it pings the different routers, somewhere along the line the
ping time will drastically increase, and that is where the problem router is.
Reporting this to us doesn't help as we have no control over this, and internet
network providers are usually well aware of the problem long before you notice
it and are already working to fix it. |
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I'd like to transfer my license from one hard drive to another. How can I
accomplish this without breaking the software license agreement?
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All of our Windows based products now have a "Remove License" feature on the
license activation
window (within the program itself). Once you remove a license from the
computer,
it will free it up to be activated on another computer (or the same computer
after reinstalling windows) . Moving a license this way does
not violate the license agreement.
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My computer crashed, and when I try to reinstall and activate on a new machine
(or hard drive),
I'm informed that my license is already in use. What do I do in this situation?
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If a computer that has completely died contained an activated copy of one of our
products, you'll need to "reset" the license for that machine by logging
into the customer menu here on the web site and going to the ";License
Maintenance" section. On that screen, there are instructions
for selecting the machine in question and resetting the license. Users are
granted 3 license resets per calendar year
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I ran my progam today and a message came up that "There is a newer
version available. Would you like to install it?" How do I know
if this is a free upgrade or not?
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Anytime you receive that message, you should always answer "yes" and let
the program download and install the latest version. If you are ever informed
in this manner, it will always be a free upgrade. If we release a major upgrade
(which is a whole number version increase such as a 3.x to 4.x version change),
and we are charging for the upgrade, you won't receive the message from the
program itself, but instead an email from us, at which time you can decide if you
want to pay to upgrade to the new version. You are never forced to pay for
an upgrade and we will always keep a copy of older versions in our
archive as a backup source.
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I lost my license key(s). Where can I find them? |
You can view your purchased license key(s) at any time by logging into the
customer menu on our web site. |
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Software Specific
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Applies to
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Question
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Answer
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Song List Generator
KJ File Manager
File Synchronizer
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I use one of your products that reads and manipulates
large amounts of files, and this process can take a while. What can I do to
speed up this up?
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The number one reason for slow processing of a large
amount of files is your anti-virus software. Modern anti-virus programs will
analyze every file that your computer accesses, and the larger the files, the longer
it takes. MP3 and other audio files average around 5 megabytes each and this
is what takes a long time to process a large amount of files. Most anti-virus
programs can be temporarily be turned off while you're processing your files.
Most anti-virus programs such as Norton or McAffee can be turned off via right-clicking
their icon in the tool tray (next to the clock in the lower right of your screen).
Doing so can increase the speed of the processing by 10 times or more.
Another tip is to keep your hard drive(s) defragmented. A drive that is significantly
fragmented will slow down the processing of files since the drive head has to travel
many more times to read files or directories. To defrag your drive, click
the start menu, all programs, accessories, system tools, then "Disk Defragmenter".
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KJ File Manager
File Synchronizer
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Under Windows 7 or Vista®, I am using an external
drive and files aren't able to be copied, changed or deleted. How do I resolve
this?
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Windows Vista® (and 7) has tightened security and you will manually need to tell Windows
that the drive can be accessible by any program.
Click here for information on how to accomplish this.
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Karma
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During installation, I get a message about a control that "failed to register".
How do I resolve this?
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Go to Window's control panel where you remove programs and remove the "Microsoft
Visual C++ 2005 Runtime", then reinstall Karma.
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Karma
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I installed the latest Karma and it won't run. What now?
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There are a variety of reasons that could cause this, so here's a list of the
steps that will fix any problem. The list should be followed in order so
you don't delete any more data that you have to or do any more work than you
have to. After each step, attempt to run Karma. If it still doesn't
load, you'll need to progress to the next step:
Step 1: Read the tips section of the help file and make sure you're
following all the recommendations.
Step 2: Delete the "dataShow" file located in the Karma Data folder
(located in your documents folder)
Step 3: Delete the application settings (click here
for instructions)
Step 4: If you upgraded from a previous version, uninstall the program and
manually delete the program folder (usually "C:\Program Files\Karma" on 32
bit windows or "C:\Program
Files (x86)\Karma" on 64 bit windows), then reinstall.
Step 5: Rename the Karma Data folder (located in your documents folder) to
something different like "Old Karma Data". Uninstall, then reinstall
Karma. This will start you off from scratch with new data so you will need
to rebuild your media list and start fresh with new singers and histories, but,
if this step worked, it's an indication your data was corrupted to begin with.
Step 6: At this point, it's safe to say that there is some unknown factor
that is causing this. If you don't want to have your computer looked at by
a professional to narrow it down, the only option left is to reinstall Windows,
and although this could take an hour or more depending on what you need to
reinstall, this does work everytime unless there's a hardware problem, in which
case, this step will confirm whether that is the case. Save a copy of the old karma data folder if the previous step
didn't work. Remove any licenses using the "Remove License" button on the
license activation window of any of our products, then reinstall Windows from
scratch (making sure to backup any necessary data beforehand). After reinstalling Windows, go to Windows
Update and install all available updates, reboot, then keep going to Windows
Update until there are no more updates to install. If you used step 5,
copy back the old Karma Data folder and make sure it's properly titled "Karma
Data" again, then reinstall Karma, and activate your license. |
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