FAQs
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Frequently Asked Questions
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General
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When I try to install one of the programs for Windows, it's not working
and gives me an error. What do I do?
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First, make sure you go to Windows Update and download all available updates, especially
any optional updates related to the Microsoft .Net framework. For
Windows programs, the setup should automatically download any required components
if needed. If the computer you intend to install it on does not have an internet
connection, you'll need to download the setup program on a different computer
and transfer it to the new computer. If the intended computer is running XP
or earlier Windows, you will also need to download and copy the
.Net framework setup as well. Also, make sure you're logged into
Windows with the rights of an administrator. If the installation still doesn't
work, then you should take your computer to a qualified PC technician.
- If you're trying to install Karma and you get a message about a control failing
to register, go to Window's control panel to the where you remove programs and
remove the "Microsoft Visual C++ 2005 Runtime", and then reinstall Karma
and it should work.
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Can I activate my software without being connected to the internet?
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Unfortunately no. The internet connection is required to activate, but once
you've activated the product, it no longer requires an internet connection. |
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I'd like to transfer my license from one PC to another. How can I
accomplish this without worry that I'm breaking the license agreement?
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All of our Windows based products now have a "Remove License" feature on the activation
screen within the program itself. Once you remove a license from a machine,
it will free it up to be activated on another. Moving a license this way does
not violate the license agreement.
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My computer crashed, and when I try to reinstall and activate on a new machine,
I'm informed that my license is already in use. What do I do in this situation?
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If a computer that has completely died contained an activated copy of one of our
products, you'll need to "reset" the license for that machine by logging
into the customer menu here on the web site and going to the "License
Maintenance" section. On that screen, there are instructions
for selecting the machine in question and resetting the license. Users are
granted 3 license resets per calendar year
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I ran my progam today and a message came up that "There is a newer
version available. Would you like to install it?" How do I know
if this is a free upgrade or not?
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Anytime you receive that message, you should always answer "yes" and let
the program download and install the latest version. If you are ever informed
in this manner, it will always be a free upgrade. If we release a major upgrade
(which is a whole number version increase such as a 3.x to 4.x version change),
and we are charging for the upgrade, you won't receive the message from the
program itself, but instead an email from us, at which time you can decide if you
want to pay to upgrade to the new version. You are never forced to pay for
an upgrade and we will always keep a copy of older versions in our
archive as a backup source.
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Under Windows 7 or Windows Vista, some programs recommend
turning off UAC (User Access Control). Do you recommend this?
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Yes we highly recommend turning off UAC. In a nutshell, UAC is virtually
useless, as 99% of users wouldn't know when to answer "no" to all those popups
anyway. Having it on also puts your machine in a state that sometimes
prevents a program from doing what it needs to do. A lot of problems will
actually fix themselves by turning off UAC. |
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Software Specific
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Applies to
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Question
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Answer
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Song List Generator
KJ File Manager
File Synchronizer
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I use one of your products that reads and manipulates
large amounts of files, and this process can take a while. What can I do to
speed up this up?
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The number one reason for slow processing of a large
amount of files is your anti-virus software. Modern anti-virus programs will
analyze every file that your computer accesses, and the larger the files, the longer
it takes. MP3 and other audio files average around 5 megabytes each and this
is what takes a long time to process a large amount of files. Most anti-virus
programs can be temporarily be turned off while you're processing your files.
Most anti-virus programs such as Norton or McAffee can be turned off via right-clicking
their icon in the tool tray (next to the clock in the lower right of your screen).
Doing so can increase the speed of the processing by 10 times or more.
Another tip is to keep your hard drive(s) defragmented. A drive that is significantly
fragmented will slow down the processing of files since the drive head has to travel
many more times to read files or directories. To defrag your drive, click
the start menu, all programs, accessories, system tools, then "Disk Defragmenter".
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KJ File Manager
File Synchronizer
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Under Windows 7 or Vista®, I am using an external
drive and files aren't able to be copied, changed or deleted. How do I resolve
this?
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Windows Vista® (and 7) has tightened security and you will manually need to tell Windows
that the drive can be accessible by any program.
Click here for information on how to accomplish this.
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Karma
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During installation, I get a message about a control that "failed to register".
How do I resolve this?
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Go to Window's control panel where you remove programs and remove the "Microsoft
Visual C++ 2005 Runtime", then reinstall Karma.
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Karma
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Karma says its loading but never finishes. What now?
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This is almost always caused by a corruption to the "dataShow" file located in
the Karma Data folder. Deleting the dataShow file located in the Karma
Data folder (located in your documents folder) will usually fix the problem.
If this problem persists, make sure your computer is up to date with Windows
Updates and also verify that the computer meets the recommended requirements
because it very well may be overheating.
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